Shipping & Delivery

    • Shipping is FREE within Singapore
    • Upon order confirmation, we will need about 2-3 working days to process and pack your parcel. After which, Ninja Van will pick up your parcel for delivery.

  • Delivery options by Ninja Van:
  • Standard: Within 3 business days upon dispatch. Free! 
  • Express: 1 Business day upon dispatch.$3.50 per order.

Order Tracking

  • Can I Track my Order?
    • Yes! Simply use the tracking number found in the Order Email that starts with "NV.........."
    • Using the above tracking number, you may find your delivery status on NinjaVan’s website, and click "Track Your Order" in the middle of the page. 

Weekend Deliveries

  • Weekend Deliveries
    • Delivery on weekends is only for local orders. Please leave a comment during checkout that you would like to have your product delivered on the weekend upon checkout. Weekend deliveries are only available on Saturdays from 9am to 10pm.

Redelivery Charges

  • Will there be charges for re-delivery?
  • For Standard & Express delivery options, delivery will be attempted up to three times, upon which, parcels will be returned to Emelyn. A redelivery charge of $2.00 for Standard Courier or $3.50 for Express Courier will be applicable for all bounced parcels to be redelivered.

International Delivery

  • We currently only ship to Malaysia, Indonesia and the USA via SingPost Airmail

  • Malaysia Postage Rates:
  • 1st item: SGD $5.00
  • 2 items and above, its FREE! 

  • Indonesia Postage Rates, $20 per item 

  • USA Postage Rates, $27 per item