About our company

Emelyn is a locally registered brand and trademark under our Singapore company, Dual Energi Pte Ltd, 201525427Z. Our company has its main office at 63 Avenue Lam Soon Industrial Building #09-08 Singapore 669569. Please contact us at 6219 5682 for further information. During checkout, you may see that payment is made to Dual Energi Pte Ltd. 

Shipping & Delivery

  • Shipping within Singapore

    • Shipping is FREE within Singapore using Ninja Van Standard/Roadbull
    • Upon order confirmation, we will need about 2-3 working days to process and pack your parcel. After which, Ninja Van will pick up your parcel for delivery.
  • Delivery Options by Ninja Van

    • Standard: Within 3 business days upon dispatch. FREE!
    • Express: 1 Business day upon dispatch. $3.50 per order.

Order Tracking

  • Can I Track my Order?

    • Yes! Simply use the tracking number which can be found in the Order Email. 
    • Using the above tracking number, you may find your delivery status on NinjaVan’s website, https://www.ninjavan.co/en-sg/ and click "Track Your Order" in the middle of the page or Roadbull's website, https://www.roadbull.com/ 

Redelivery Charges

  • Will there be charges for re-delivery?
  • For Standard & Express delivery options, delivery will be attempted up to three times, upon which, parcels will be returned to Emelyn. A redelivery charge of $2.00 for Standard Courier or $3.50 for Express Courier will be applicable for all bounced parcels to be redelivered.

International Delivery

  • We currently only ship to Malaysia, Indonesia and the USA via SingPost Airmail

  • Malaysia Postage Rates:
  • 1st item: SGD $5.00
  • 2 items and above, its FREE! 

  • Indonesia Postage Rates, $20 per item 

  • USA Postage Rates, $27 per item

Exchanges & Returns

  • Not satisfied with your product? Let us help!
      
      • Emelyn Shoes now offers Free Shipping Returns so you can shop with ease! 
      • Items will be considered fit for return as long as they are in their original condition. The management of EmelynShoes.com reserves the right to reject any item based on our discretion.
      • Each order is permitted to one Free Shipping Returns, on subsequent returns, customers will have to bear the postage back to our office. 
      • You are able to return your item, as long as it reaches us within 30 days from receiving your order. 
      • For both exchanges and returns, we are offering an online voucher equivalent to the purchase price of the returned item(s). Your online voucher will be valid for one year. You may also choose to return the shoes by yourself at our head office in Singapore. Please kindly see our office address at the top of the page. 
      • How do I go about making the return?

        • Firstly, please kindly drop us an email at hello@emelynshoes.com, 
        • Inside your email, please include, your 

          Name:
          Order Number:
          Address to collect returns:
          Shoes Model Number:

      • Properly pack the shoes back in the original shoes box and include this return form together with the package. Once we have received your email and acknowledged, our courier delivery person will then come to collect your parcel from your designated collection point. No charges need to be paid on your side for this free shipping returns.
      • Returns will be processed within 14 working days from the date we received your parcel. You will receive an email update once your return has been processed.

Order Issues

  • Am I able to change my order after I have placed it?

    • We regret to inform you that you are unable to change your order after you have placed it as we always pack items quickly upon confirmation so that you may receive your order in a timely manner.


Defective/Wrong Items

  • What should I do if I have received a defective item?

    • Firstly, we would like to sincerely apologize if you have received a defective item and will do our best to have you receive the product you are satisfied with.
    • Please email us at hello@emelynshoes.com within 14 calendar days of receiving your order with:
      • Your order number
      • Name/Product Code of the defective item
      • Photograph and explanation of the defect
  • Our CS representative will be in touch with you shortly. Should the item be deemed defective, please kindly return the defective item complete with the original shoe box to our office address by a trackable mode of delivery. You will be given an online voucher as compensation.

  • What should I do if I have received a wrong item?

    • We sincerely apologize if you have received a wrong item.
    • Please email us at hello@emelynshoes.com within 14 calendar days of receiving your order with:
      • Your order number
      • Name/Product Code of the item you have ordered
      • Name/Product Code of the item you have received
      • A photograph of the wrong item that you have received
  • Our CS representative will be in touch with you shortly to follow up on the issue. 

Payment Methods

  • What are the available modes of payment?

    • We accept – Visa, Mastercard and PayPal.
    • During checkout, you will be directed to the Paypal website, and see that payments will be made to our company, Dual Energi Pte Ltd. 

Online Vouchers

  • How do I use my online vouchers?

    • At the checkout portion, you may key in your online voucher and the total payable amount will be updated once the credit voucher has been successfully applied.
    • Can an order be returned if an online voucher is used?

      • Yes an order can be returned if an online voucher is used.
      • Do I have to use my online voucher in a single transaction?

        • Yes, you will need to use the full amount in a single transaction. 

Gift Cards

  • Do you offer Gift Cards?

    • Make someone happy today!
    • You are able to buy electronic gift cards here, they are available in denominations of SGD $20, $50 and $100.
    • How long are your gift cards valid for?

      • Gift cards are valid for 1 year from date of purchase. They are non-refundable and cannot be extended.
      • Once you have purchased a gift card, an online voucher will be sent to your email. 

Visiting our Head Office to try on shoes

  • Am I able to visit your head office if I would like to try on your shoes? 

    • Yes you may! If you would like to visit us at our headoffice, please drop us an email at hello@emelynshoes.com or call us at 6219 5682 to fix an appointment before you come.
    • Free parking at our head office at Lam Soon Industrial Building from Monday to Sunday!